Privacy Policy

This policy explains how Rapid Cranes handles information you share through our website or when contacting us about crane hire and lifting services. We are based in Bengaluru, Karnataka.

Information we collect

We collect information you provide when contacting us or using our enquiry forms, such as your name, contact details, company information and service requirements.

Please share only the information needed for your enquiry. Our enquiry form does not ask for payment details, identity documents or other sensitive personal information.

We also collect website usage and technical information through analytics and other website services. This may include pages visited, interactions, referral sources, approximate location, IP address, browser and device information, and the date and time of your visit. The information collected depends on the services and settings in use.

How we use your information

We use enquiry information to respond to you, understand your project, discuss suitable equipment and availability, prepare quotations where requested, and maintain records of our communications. We may contact you by email or by phone when you provide a number. We also use website usage information to understand visitor activity, improve our content and services, measure website performance, and maintain security.

How information is handled and shared

Enquiries may be stored in the website’s form system and sent to our business email inbox. Our website, hosting, email, analytics and technical support providers may process information as needed to deliver and maintain these services. Information may also be disclosed where required by law or to address fraud, misuse or a legal claim.

Cookies, analytics and third-party services

We use analytics to understand how visitors find and use our website. Analytics tools and other website services may use cookies or similar technologies to measure visits and interactions, support functionality and improve performance. You can manage cookies through your browser settings and any privacy controls provided by the relevant service. Blocking cookies may affect some features.

Our website uses third-party services, including analytics and embedded Google Maps. These providers may receive technical and usage information when their services load or are used, and process it under their own privacy policies.

Third-party websites and services are governed by their own terms and privacy policies. Please review these before using their services or sharing information with them.

Keeping and protecting information

We keep enquiry and correspondence records for as long as needed to handle your request, support the business relationship and meet applicable record-keeping requirements. Retention can vary with the nature of the enquiry and any resulting work.

We use reasonable measures to protect the information we handle. No website, email service or method of electronic storage can be guaranteed completely secure.

Your choices and requests

You can choose not to submit an enquiry or leave optional fields blank. To request access to, correction of or deletion of information you have shared, or to withdraw permission for further contact about an enquiry, email us using the details below. We may need to verify your identity before acting on a request. Some information may need to be retained for legal or record-keeping reasons.

Updates to this policy

We may update this policy when our website or information-handling practices change. The date above shows when it was last revised.